Job Title: Front Desk MOA, Full Time (40 hours/week, 8-5 pm Monday-Friday). To start immediately. Reports to: Office Manager Background: The Riverside Family Medicine Clinic has been serving patients in the greater Trail area since 1994. Our team of clinicians and MOAs prides itself on quality care for our patients. We are a fast-paced clinic and we're in need of a Full Time Front Desk MOA who is a reliable team player with strong problem solving and communication skills. If you have medical office experience or an eagerness to learn, and you can multi-task while remaining calm, you may be the right person for this job.
FRONT DESK MOA JOB DESCRIPTION Required attributes for all clinic jobs:
Proficient at using relevant Intrahealth Profile EMR modules (training to be provided)
Thrives in a fast-paced, team environment
Ability to multitask and problem solve effectively
Excellent customer service skills
A positive attitude and strong communication skills
Reliable and professional
General Duties and Responsibilities:
Answers phone lines, managing multiple calls at one time
Coordinates patient care by making reminder calls, checking in, and communicating clinic policies
Books appointments and procedures as per RFMC practitioner booking guidelines
Maintains electronic medical record, including the patient chart
Uses Meditech for updated contact info, demographics, new results
Ensures patient confidentiality
Takes payments and issues receipts for non-insured services
Calls patients for follow up or to advise of results or other information as instructed
Completes opening and/or closing duties including making coffee, setting up wait room, and organizing paperwork
Answers enquiries and/or takes messages over the phone and in person in a helpful, respectful and efficient manner
Operates general office equipment including fax machine and scanner
Provides office team task support including processing paperwork, sending letters to patients, and setting/completing monthly interventions
Completes daily tasks in order of priority
Adheres to Employee Manual guidelines and COVID protocols
Performs all other related clinical, administrative or special tasks as required
Education/Experience:
Knowledge of medical office procedures considered an asset
Familiarity with electronic medical records considered an asset
Previous reception experience considered an asset
Hours and Compensation:
40 hours per week Monday-Friday
$18-20 per hour, based on education and experience
Incentives:
Medical Benefits
May be eligible for funding for professional development, $5000 per year to be divided among staff as decided by staff after 1 year with the clinic
Matched RRSP contributions up to $100/month after 3 years with clinic
If you would like to be a part of our team, please submit your resume and cover letter to Christina Gorga, Office Manager. We respectfully thank everyone who applies; however, only those whose applications meet our needs will be contacted. Please do not call as our priority is being available to patients. Job Types: Full-time, Permanent Salary: $18.00-$20.00 per hour COVID-19 considerations: We have incorporated all Provincial Health Authority and WCB guidelines into our clinic's practices. We do not provide COVID testing and all patients are screened prior to visiting the clinic.